Bellin patients with a MyBellinHealth account will be able to log in to the Emplify Health MyChart portal using their same username and password.

If you don’t already have it, all Bellin region patients should download Epic’s MyChart app from the app store and select Emplify Health as the organization.

Initially, five years of health history will be transferred to the new portal. Over time, we will transfer older records to the new portal.

Yes. The new portal uses the same powerful data and privacy protections used to protect MyBellinHealth MyChart and Gundersen Health System MyChart accounts.

The Bellin Health app will soon be discontinued, and you will be unable to use it for Emplify Health MyChart access. Because of this, please download Epic’s MyChart app and select Emplify Health as your organization.

Yes. Bellin region patients will need both apps to pay for services dependent on when they are rendered:

• For services rendered at a Bellin Health facility before Saturday, July 26, please pay using the Bellin Health app or MyBellinHealth MyChart portal.
• For all services rendered on or after Saturday, July 26, please pay using Emplify Health MyChart.

It will disappear from the app store July 14 or shortly after. However, Bellin-region patients can still use the app after Saturday, July 26, 2025, to pay bills for any services rendered prior to July 26. Otherwise, all patients should use the MyChart app, selecting Emplify Health as their organization.

Those services occurred before Saturday, July 26, and are accounted for in the previous billing system. All bills for services rendered on or after Saturday, July 26, should be paid using the Emplify Health MyChart portal.

If you need help, please call (800) 362-9567, ext. 58660 or (608) 775-8660 for customer service.

The phone number is now based in southwest Wisconsin where our Gundersen region team is located.

No. These changes do not impact insurance.

There will be no impact on payment plans. Please continue to pay pre-existing bills.

Bellin Health patients should continue to use the MyBellinHealth portal to pay for services rendered before Saturday, July 26, 2025. All services rendered on or after July 26 should be paid for using the Emplify Health MyChart.

One statement is for services rendered prior to Saturday, July 26, 2025. The second statement, the first you receive from Emplify Health, is for any services rendered after Saturday, July 26, 2025.

Yes. We’re bringing all pharmacy services into the new Emplify Health MyChart app on July 26.

• If you already have a MyChart account, log in using your same credentials. Go to the ‘Medications’ tab in MyChart to see the improved features. Update your ‘Communication Preferences’ to receive reminders via email, text or push notifications.
• If you don’t have a MyChart account, create one first and then follow the steps above to see the improved features and update how you’d like to receive prescription reminders.

If you were previously enrolled in text messaging, you’ll continue to receive them. If you were not enrolled in text messaging previously, and wish to enroll, please update your notification preferences through the MyChart app.

Emplify Health MyChart will offer the same authorizations for family and proxy medication management as previous MyChart accounts.

No. All Bellin Health Pharmacies will operate their normal hours on Saturday, July 26. However, there may be short delays in service as staff adjust to the new system. For a complete list of Bellin Health Pharmacies and their operating hours, see our Pharmacy Location pages.

Yes. After July 26, you can uninstall the old Bellin Health Pharmacy app from your device.
 

Proxy access is a feature in healthcare systems that allows an officially designated individual, such as a family member or caregiver, to access a patient's health information and manage their healthcare on their behalf. Such as:

• Designated caregivers helping senior patients
• Family members assisting with medical appointments or medications
• Parents managing their child’s health record

Depending on the age of your child, you can request access to a MyChart account. As a parent, you can access your child's health record through MyChart until your child turns 18 years old.

If your child is 13 years and older, you will be able to schedule using MyChart with restricted access. Parents will be able to see medications, but sensitive medications will be hidden. You will be able to see visit information, but sensitive notes will be hidden. 

The best option is to have your teen obtain a MyChart account. This access will give your child full access to MyChart and will allow for messaging the provider, viewing labs and scheduling/viewing upcoming appointments.

Requesting proxy access in MyChart:

• Log in to your MyChart account
• Click on Menu (left side of the screen)
• Search for Request Proxy Access to a Minor
• Fill out the form and click Submit Request

• Log in to your MyChart account
• Change the view to the adolescent’s account (Click on your name, then select your adolescent’s name)
• Click in Menu (left side of your screen)
• Search for Parent Consent Form for Adolescents
• Fill out the form and click Submit Request

Manage access under “Friends and Family Access” in MyChart.

Account guarantors do have a version of proxy access and see all billing information.

• Estimates
• Growth charts
• Medical history
• Sensitive diagnoses and labs
• Some medications

Some teens have sensitive information and some do not. We can’t separate whether someone's teenaged child is in either category. Parents can request all that information through Medical Records.

Various state and federal laws and regulations contain specific rules about what records can and can’t be shared without a child’s specific written consent. This could include information related to drug and alcohol use and treatment, developmental disabilities, mental health, reproductive health and sexually transmitted diseases.

Yes. However, if your 18-year-old would still like you to have proxy access, they can grant you access through MyChart under “Friends and Family Access.”

In the Bellin region, please contact:

• The MyChart Help Desk at (800) 362-9567, ext. 50303 or watch this video.
• Privacy Office: (920) 433-3595 or [email protected]
• Release of Information: (920) 433-3557

• Log into your own MyChart account, as the parent/guardian.
• Change the view to your adolescent’s account (Click on your name, then select your adolescent’s name).
• Go to the menu and scroll down to select Parent Consent Form for Adolescents.
• Complete the consent form.

Note: The phone number or email given has to be different than the parent or guardian.

Your request then goes for approval to the Emplify Health team. Once approved:  

• An activation code will be sent to your teen. This can be done by text or email. This needs to be their own phone number or email, different from the parent or guardian. The email cannot be a school email.
• An activation code can be printed in person, if needed. Go to the MyChart web login page and choose “Sign up” to complete the process.
• Click on the activation link in the text or email.
• Enter your username and password.
• Confirm email address, phone number and enable text message notifications, if desired.
• Read the MyChart Terms and Conditions and Accept. 

No. You’ll continue to have Proxy access to your Teen’s MyChart until the child reaches 18 years old.

Your teen’s provider may designate a diagnosis or encounter as sensitive. You will not be able to see diagnoses and encounters related to:

• Alcohol and drug use or abuse
• HIV
• Pregnancy
• Sensitive medications
• Sexually transmitted infection (STI)
• Transgender

If opted in for text messages, both you (parent/proxy) and your teen will receive the message. All patients may go into their communication preferences within MyChart and change how they receive these messages.

Currently, this feature will only be available in the Bellin region if the teen has been previously seen for a sensitive encounter.

• Everything other than billing and estimates
• Parent/proxy will have access to view estimates

Yes. This will then show in MyChart and Epic, but their proxy will not be able to see this preferred name in MyChart.

The account guarantor can see the billing statements. If the guarantor is not the proxy, this would be the only information they see.

In the Bellin region, contact Release of Information at (920) 433-3557.

Yes, video visits with your provider are still available. Please discuss with your provider what type of visit is suitable for your needs.

Please call the Virtual Care Team at (608) 775-3843. They can assist with scheduling a virtual care appointment or accessing other virtual care options.

Additionally, you can watch this video on MyChart video visits.

Yes. They are now called MyChart Online Visits. Patients can access this type of care by clicking on the MyChart menu and selecting the MyChart Online Visit option.

No. If you are directed to seek a higher level of care, you will not be billed for the MyChart Online Visit or On-Demand Video Visit.

• On-Demand Video Visits: Starting July 26:  
  • Monday through Friday: 8 a.m. to 6 p.m.  
  • Saturday: 10 a.m. to 4 p.m.
  • Sunday 11 a.m. to 3 p.m.

Note: This service is currently only available for patients physically located in Wisconsin. If a patient is willing and able to travel to Wisconsin to attend the On-Demand Video Visit, they will be able to use the service after confirming their location.

• Video Visits: Can be scheduled during regular clinic hours.
• MyChart Online Visits: Patients can fill out the questionnaire at any time. A provider will respond within one to three days with treatment recommendations. 

• Video Visit: A scheduled two-way audio or video interaction with a specific provider during regular clinic hours, conducted using a mobile device or computer connected to the internet.
• On-Demand Video Visit: Same-day video appointments available for patients as young as 3 years old. Common reasons for these visits include sinus/flu/throat issues, eye problems, musculoskeletal pain, urinary issues, abdominal/GI problems, mental health concerns, rashes/bites and medication refills.
• MyChart Online Visit (MOV): You will fill out a questionnaire in MyChart for non-urgent medical care needs. A provider will respond to you within three days via message with treatment recommendations. Use MOVs for back pain, diarrhea, heartburn, pink eye, sinus problems, urinary problems, vaginal discharge/irritation and CPAP supply renewal (for approved Sleep Medicine patients).

Eligible ages for MOV, by condition:

• Back pain: 18 years old and up
• Diarrhea: 2 years old and up
• Heartburn: 18 years old and up
• Pink eye: 2 years old and up
• Sinus problems: 18 years old and up
• Urinary problems: 12-80 years old
• Vaginal discharge/irritation: 18-80 years old

Care teams monitor all messages from patients. It is the responsibility of the provider and their team to handle these messages even when the provider is out of the office.

The provider will clearly communicate if responding to your message requires clinical decision-making and time that would justify a charge. Most messages, especially those that are informational or simple in nature, will not be charged.

Log in to your Emplify Health MyChart account and navigate to the menu. Scroll down to the bottom and select Communication Preferences. From there, choose your preferred delivery methods for communication, such as text, email, push notifications, phone calls and mail. You can also customize the details for each type of message you might receive. By selecting the method that works best for you, you'll have your preferences immediately updated and saved.

We also invite you to watch this video tutorial on how to set and update your communication preferences.

Learn more about updating your preferences

Yes. Going forward, patients who have opted into text messaging will receive texts from 85017.

Yes. You should continue to receive texts regarding your prescriptions. You may also decide that you want to receive communication in a different manner. You can update your communication preferences within MyChart anytime. First, log in to your Emplify Health MyChart account and go to the menu. Scroll down toward the bottom and select Communication Preferences. Once here, you can choose the different ways to send messages, like text, email, push notifications, phone or mail. You can also choose how you'd like to get every type of message.

There are many reasons why you might receive texts, and you can view these reasons by checking your communication preferences within MyChart. To do this, log in to your Emplify Health MyChart account and go to the menu. Then, scroll down to the bottom and select Communication Preferences. Once on this page, choose from different delivery methods of communication, such as text, email, push notifications, phone calls and mail. You can also customize the details for how you'd like to receive each type of message. General topics for which patients can receive texts include:

• Account management
• Appointments
• Billing
• Health
• Messages
• Prescriptions
• Questionnaires
• Telehealth
• To-do lists

Visits that occur before July 26 will come from text number 35814. Visits after July 26 will come from text number 85017.

You may find this process a bit confusing, but here’s what you should do: For any visits before July 26, log in to your MyBellinHealth MyChart account to pay your bill. For visits after July 26, billing information will be available in the new Emplify Health MyChart. To access the new Emplify Health MyChart, add a new organization at the MyChart log-in screen. This might require swiping to the right or using the arrows at the bottom of your smartphone to reach the screen where you can add an organization. Then, search for Emplify Health and use the same username and password as your MyBellinHealth MyChart to log in.

You may notice that if you reply HELP to your text messages, you'll receive a phone number with an area code of 608 instead of 920. This is because Emplify Health has expanded its technology and is now using one texting vendor for all patients across four states. The help desk is in the La Crosse, Wis. area, which is why the 608-area code appears. This help desk assists all Emplify Health patients and will answer any questions you have.

You will now receive appointment reminders seven days and two days before your scheduled appointment, instead of the previous five days and two days. The information in the reminders remains the same, but the timing has been adjusted to provide more notice.

MyChart Bedside is a mobile app for patients admitted to the hospital and their families. MyChart Bedside is designed to help patients, and their families, get involved in their care. It gives them information and clinical data and helps them connect with their care team. MyChart Bedside can improve the hospital stay experience for patients and their families.

• Clinical notes
• Medication lists
• Members of a patient's care team
• Nutrition menu
• Patient education materials
• Some daily schedule features
• Test results that the care team has released
• Vitals

• Complete questionnaires (when applicable)
• Patients and their proxy can communicate with care teams by submitting questions or tasks to nursing staff
• Sign documents (when applicable)
• Submit requests to nursing staff such as requests to go for a walk or for more water

Yes, as long as the family member is added as a proxy and given permission to view the information.

No. After a patient is discharged, they may use MyChart's standard features which allow for communication between patients and care teams, as well as allow the patient to view items such as test results.

Using Find Urgent Care saves patients and staff time during the check-in and registration process. It also provides an estimate of wait times at specific locations. This will help you find the quickest location to be seen.

For visits to Emergency Services locations, it does not change the amount of time that you will wait to see a provider. Due to the nature of an Emergency Room, medical professionals triage patients based on the severity of their condition. Ultimately, this determines how quickly a care team will see you.

Using the ‘On My Way’ function does not hold your spot at emergency service locations or at Gundersen Urgent Care.  

It will, however, hold your spot in line at Bellin Urgent Care, ExpressCare and FastCare locations. For these locations, when you use On My Way within MyChart, the time you wait to be seen will begin right away.

Please be aware, however, that patients are still triaged based on medical severity, and emergency cases could be placed ahead of you.

The wait time to be seen is an estimate based on how fast our facilities historically see patients. It is impossible to predict the severity of each patient until they arrive. Once they arrive at a location, patients are triaged by medical staff. Some patients may require more dedicated care time depending on their condition, which could create longer wait times for other patients.

You need a MyChart account to use these features. Once logged in, go to the menu and look for Find Urgent Care. Then, you’ll be able to follow the steps to complete On My Way. These features are free to use and aim to help you find the care you need and to be seen as quickly as possible.

If you do not arrive at Bellin Urgent Care, ExpressCare or FastCare locations within 30 minutes of your expected arrival time, you will be dropped from the Expected Patient list. For Emergency Service and Gundersen Urgent Care locations, patients will drop off the Expected Patient list after two hours.

Only ER, Urgent Care, ExpressCare and FastCare locations will have On My Way. Primary Care and Specialty Care do not have On My Way.

Wait times for Urgent Cares for Emplify Health by Bellin can be found here:

• Care Options page
• Emergency & Urgent Care services page 

Wait times for the ExpressCare Clinic for Emplify Health by Gundersen can be found here:

• ExpressCare services page
• ExpressCare location page 

Wait times are an estimate within a 30-minute range of the approximate time a patient would wait in the waiting room from the time they check in to when they see a doctor. The wait times provided are just an estimate and can change after arrival due to the severity of a patient’s symptoms or other patients’ symptoms that arrive during that time.

Yes. You can still search for providers the same way as before. However, you will see some delay in new providers being added to our directory and interruptions with the online scheduling links until after the week of July 14, 2025.

Most functionality will be the same with a few existing Bellin region features expanded to include the Gundersen region. Here is the full list of criteria you can use to search for providers within Find a Provider:

• Accepting New Patients (Bellin region only)
• Age Groups Seen
• Conditions
• Insurance Accepted
• Location
• Schedulable Online
• Provider Gender
• Provider Language
• Provider Name
• Provider Type
• Specialties
• Symptoms
• Upcoming Availability

You will also be able to view provider pictures, read provider profiles, plus read and/or complete provider ratings.