Patient Rights & Responsibilities
You have the right to...
- Access to health care will not be denied because of race, color, national origin, sex, age, or disability.
- The organization will recognize all state‑sanctioned (permissible) marriage and spouses.
ACCESS TO CARE
- Health care no matter what your background or language.
- Appropriate medical screening and stabilizing treatment regardless of the source of your payment for care.
- Care without notice to anyone about your immigration status. Immigrant families are welcome to receive services that they are eligible for without fear of being reported.
RESPECT AND SAFETY
- Respectful care in a safe place which is free from abuse, neglect, or harassment.
- Be free from restraint or seclusion that is not medically needed.
- Confidentiality surrounding admission and treatment. Your stay and medical records will not be shared without your permission.
- Personal privacy when you are examined. If you would like an attendant present during any exams, please ask the staff.
- Say what your wishes for medical treatment would be if you are unable to communicate them. These advance choices can be in a living will, a power of attorney for health care, or another witnessed statement.
- Be involved in your plan of care. You will be given information about the risks, benefits, and choices of any proposed treatments and alternatives available. You may also refuse medical treatment.
- Include family or other important persons in decisions about your plan of care and treatments.
- Understand what is going on and being talked about in a way you can understand. Free interpreters are available if needed.
- Have your physician, family member, or person of your choice promptly notified of your admission.
- Access to medical records, including current medical records, within a reasonable timeframe upon request.
- Be involved in your pain management.
- Request a discharge planning evaluation and be involved in your discharge plan.
- Decide who is allowed to visit including your spouse, a domestic partner, family member, friend, or another person of your choosing.
- All visitors will enjoy full and equal visitation privileges consistent with patient preferences.
- Restriction or limitations to visitation may be initiated when the organization has justified clinical reasons to do so.
- File a written or verbal complaint. You can call our complaint office through the switchboard at (920) 433-3500.
MEDICARE BENEFICIARY NOTICE
- Receive a notice for non-coverage and right to appeal perceived premature discharge.
- Receive a notice that you are an outpatient receiving observation services and are not an inpatient of the hospital.
Help us to help you by:
- Telling us about your past illnesses, hospital stays and treatments, current drugs, and the reason why you are here.
- Asking us questions if you do not understand your treatment plan.
- Respecting others’ rights.
- Following the treatment plan you and your doctors, nurses, and health care team have agreed upon.
- Asking us if our plan seems different from the care you have received before or you don’t understand it.
- Keeping appointments that have been made for you and telling us when you can’t make them.
- Informing us promptly if you experience any unexpected results.
- Telling us if you are unhappy with any part of your care at Bellin.